Terms and Conditions

Please ensure you have read and fully acknowledge our Terms and Conditions before completing your booking with us. The booking is not considered confirmed unless the accommodation has been paid in full. By booking with us, you acknowledge you have read and agree to our terms and conditions below:

I/We acknowledge that person(s) listed on the registration details must be 18 years or over and this is the guest who the access details will be sent to.

PAYMENT & BOOKING CONFIRMATION

Please note our properties are self serviced apartments and there is no reception on site.

Full Payment is required at time of booking to secure the accommodation.

We accept VISA & MASTERCARD a merchant fee of 1% is charged on all bookings . We do not accept any other credit cards. After your payment is received by us an email confirming the details of your reservation will be sent.

Please make sure that these details are correct and advise us if there are any changes to be made immediately.

  • On the day of your booking you will receive an SMS (text) to your nominated mobile with the lock box details to access the property.
  • It will be a four digit code sent just prior to check in at 2pm
  • Child Policy – Children rates are classified up until the age of 11

We accept/authorise South Terrace Apartments will put a pre-authorisation on the credit card supplied for credentials and/or security deposit.

CANCELLATIONS

The purpose of paying a deposit is to block out those dates so no one else can book them. If you cancel a booking, we then need to unblock the dates and try to fill that gap. Once we have a replacement booking for those dates, we will refund your payment in full, less a 20% cancellation fee. The more notice we have of your wish to cancel, the more likely it is that we will be able to secure a replacement booking.

SOUTH TERRACE APARTMENTS HAS A NO SMOKING POLICY

Please do not smoke inside any of our properties or in close proximity to any open doors or windows. If the house smells of smoke at the end of your visit, our cleaners will need to deodorise the property and you will be charged for this cost.

CHECK IN / CHECK OUT

Check in is from  2.00PM. Checkout is strictly 10.00AM.

Arrival/Departure Times: Frequently we have changeovers on the same day. This means that one booking finishes in the morning and a new booking commences in the afternoon. During the gap, our cleaners need to get in, check the property, clean it, change the linen and leave it in perfect condition for the next guest. We stagger the departure and arrival times for the properties to give our cleaners a bit of extra breathing space. Occasionally we can accommodate a late checkout (particularly if we do not have a changeover on that day. Please contact us a day before your departure if you would like to check whether this is possible. Otherwise, please adhere strictly to the departure time (unless expressly agreed to by us).

LUGGAGE STORAGE

We are unable to store luggage prior to check in or after check out.

CLEANING

  • Our accommodation is cleaned prior to arrival and upon departure.
  • Your Tariff includes a standard clean, however should any additional cleaning be necessary, or the accommodation has had smoking inside, then an extra charge will be debited to your credit card.
  • Any breakages, damages & excess cleaning  are to be paid for.
  • Accommodation is prepared with linen and bath towels.
  • Please note: All of our accommodation facilities are heated and air-conditioned

 

GUESTS

The Number of Persons staying at the accommodation MUST NOT exceed the number of persons stated in the booking details. The maximum number of guests allowed to stay at South Terrace Apartments is 4 per Apartment (Including Children ). Our charges apply for children aged 1 and up.  If any extra beds are used above the number of guests entered into our booking system this will be deemed as a extra guest staying and charged accordingly on checkout to the credit card supplied.

Accommodation is rented for accommodation/holiday use only and no functions/parties are permitted.

NO EXCESSIVE NOISE AT ANY TIME

Please respect our neighbours at all times. We have received noise complaints from neighbours in the past and we take such complaints very seriously. We reserve the right to evict noisy or disrespectful occupants from our property and booking fees paid will not be refunded. If we have to visit the property to investigate a complaint, we may charge a $50 call out fee.

NO PETS ALLOWED

In accordance with Health Regulations.

INTERNET/WIFI

Each apartment comes with Internet/WIFI access. We offer this free of charge . As much as we understand that we like WIFI to always run correctly we do not accept liability if the internet is to drop out and or have issues through the duration of your stay. If there are any issues we will do our best to have these rectified.

BREAKAGES/DAMAGES

Credit Card details are held by South Terrace Apartments for security purposes. We expect the accommodation to be returned to us in the condition presented on arrival. Breakages or damages not caused by normal wear and tear will be charged to your credit card if necessary.

  • Charges will be imposed if the accommodation is left in an unreasonable condition
  • Lost or damaged remote controls Misplaced keys as they are security coded will be charged for.
  • Your Tariff is inclusive of a standard clean.

Any breakages or damage to the accommodation, its fittings or facilities will be charged to the Guest at replacement/repair cost plus 10% and administration Fees

LIABILITIES

No responsibility is taken for personal items left on premises during or after departure. South Terrace Apartments does not accept liability for any injury, damage, loss of additional expenses caused directly or indirectly by events, which are beyond our control. We do not accept liability for errors, omissions, default or negligence represented on our website. Rates are subject to change without notice except for Confirmed Bookings.

All of the guests jointly and severally agree in consideration of the payment of the deposit as follows: The guest hereby authorise South Terrace Apartments to collect credit card details of any of the guests and to retain those details until we have checked the property.

In the event that the property has been either damaged, or left in an unsatisfactory manner, whether such damages are wilful or not, in the sole and absolute discretion of the Property Managers  or left in an excessively dirty or untidy state in the sole and absolute discretion of the Property Managers , South Terrace Apartments may without reference enter a debit on the security deposit or supplied credit card details of the guest and the guest hereby authorise South Terrace Apartments to do so.

Nothing in this agreement shall compromise the South Terrace Apartments right to issue legal proceedings in South Australia or elsewhere at its discretion seeking damages and/or any claim, which may arise by reason of the negligence and/or wilful damage of the guests and/or invitees whatsoever. Guests and invitees of guests are expected to behave in a manner, which is conductive to the safety, comfort and convenience of other guests and/or neighbouring properties and will abide by any house rules.

NO EXCESSIVE NOISE  OR UNAUTHORISED USE OF THE PROPERTY IS TO BE STRICTLY ADHERED TO

Failure to adhere to this rule will result in receiving a warning or the occupancy being TERMINATED immediately at the property. South Terrace Apartments or its agent is authorised to do whatever is required to enforce the eviction of any Tenant and removal of Tenants property. This includes guests visiting the property during your stay. No refund will be given for early or unscheduled departure. The accommodation you have hired is to be used for holiday purposes only. Any unauthorised  use will result in immediate eviction with no refund of monies paid.

No refund will be given for early or unscheduled departure.

Guests

When a guest registers or an invitee of a guest enters the premises, they are deemed to have agreed to be bound by these conditions. A late checkout fee will be charged if the property is not vacated by 10am (unless expressly agreed by the South Terrace Apartments) on the day of departure. This departure fee can be debited to the guest and the guest hereby authorises  South Terrace Apartments to do so.

Should any keys, TV remotes, etc. be missing, the guest authorises the agent to debit them for the full costs of the replacements. Outside of office hours a $50 lock out fee will be charged if guests are locked out of their holiday letting. Under no circumstances are guests to change the key box codes that are issued to them. If we are unable to open the key box or access the key or keys on day of departure charges will apply and be deducted from the credit card supplied ,as these keys are security coded keys.

Our Apartments